Technology Resources

Student IT FAQ

  1. https://athenstech.okta.com is the best place to update your password, particularly if you’ve forgotten your old password. *Remember your secret answer.*
  2. If you need help and can’t reset your password at Okta, you should submit a support ticket.
  3. When you do know your password, you can log in at https://portal.office.com and reset it there. You can also reset it at any ATC computer by pressing Ctrl+Alt+Del and then select “Change a password.”

For detailed instructions on how to reset your password using Okta Verify, please click here.

  1. Contact your instructor with your question. An online directory is available.
  2. Online resources are available 24×7 including an FAQ and technical support information on the Online Learning page
  3. If your instructor has not been able to answer your question, submit a support request  and someone from our Online Learning department will follow up with you.
  1. Students will have their own Wi-Fi network (ATC_STUDENTS) using their email address and SSO password.
  2. Visitors may obtain the ‘atc_guest’ Wi-Fi- password from faculty/staff or use computers available in the library.
  1. Confirm that you are able to log in to your ATC student email account.
  2. Send a request for Banner Web to be unlocked from your ATC email account to BannerHelp@AthensTech.edu.